Lorima Returns and Refunds Policy
ReturnsYou can return your item within 30 days from receipt of the product. After 30 days, we cannot offer refunds or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
On receipt of the returned item we will inspect the item and let you know if the refund has been approved or not.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
Items for exchange or return should be sent to:
- Lorima Limited
- Apple Tree Cottage,
- Station Road,
- West Meon,
- GU32 1JJ
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Testimonials from Trustpilot
"Quick delivery. The red/orange towel I ordered looks lovely, large enough to wrap around me but folds down small. Can’t wait to use it on the beach and looks nice as a wrap too!"
"The hamman towels were delivered the day after they were ordered by a lovely young lady. They were beautifully wrapped and as they are gifts, I haven’t unwrapped them- but they do seem to be good quality.
I like the fact that I bought from a local firm and the product is ethically produced."