Lorima Returns and Refunds Policy
Returns
You can return your item within 30 days from receipt of the product. After 30 days, we are not able to offer refunds or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase. Please email info@lorima.co.uk or call me on m: 0800 8611039 to arrange.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
On receipt of the returned item we will inspect the item and let you know if the refund has been approved or not.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at info@lorima.co.uk.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@lorima.co.uk.
Items for exchange or return should be sent to:
- Lorima Limited
- Apple Tree Cottage,
- Station Road,
- West Meon,
- Hampshire,
- England,
- GU32 1JJ
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.